FLORENCE LAI

SENIOR MARKETING DIRECTOR

CEA License: R058858C

Introduction

After 7 years as a Stay-At-Home mom looking after her 3 children, Florence decided to walk out of her comfort zone and stepped into the industry that she has been wanting to try out - Real Estate. She has constantly kept herself well updated with the latest trends and market movements. Her hard work, integrity and passion for her business has helped her reputation as a qualified realtor quickly rise. Within a year, she has earned the Million Dollar Club Achiever Award for her outstanding performance in ERA and numerous other awards.

From her younger days experience in Media Advertising Industry which emphasise on the importance of excellence services, Florence is now a realtor who is dedicated and service-oriented. It is one of her priorities to ensure that all of her clients’ interests are well taken care of. She understands the importance of maintaining good relationship with all her clients, and strongly believes in providing good consistent after-sales follow ups to ensure that her clients requirements are promptly met.

Florence specialises in all facets of the Real Estate business, whether it be navigating the way for first timers, trying to score that perfect distressed property, or providing help in customers’ property profile review and assets progression, she knows and experienced it all.

5 words you can count on Florence: Honest, Sincere, Committed, Passionate and Friendly :)

Credentials and Awards:
ERA Preeminent Group Top 63th/2200 Achiever - Nov 2017
ERA Million Dollar Club Achiever Award - Mar 2019
ERA Preeminent Group Top 13th/2300 Achiever - Sep 2019
ERA Top 49th/7500 Achiever - Sep 2019
ERA Preeminent Group Top 32nd/2300 Achiever - 3rd Quarter 2019
ERA ULWC & USWC Facilitator Of The Year 2019
ERA Preeminent Group Top 184th/2300 Achiever - Year 2019
ERA Preeminent Group Top 7th/2300 Achiever - Nov 2020
ERA DIAMOND Top 25th/7800 Achiever - Nov 2020
ERA Preeminent Group Top 5th/2300 Achiever - Jan 2021
ERA DIAMOND Top 16th/7800 Achiever - Jan 2021
ERA Top Achiever 257th/8200 - Q1 2021
ERA Preeminent Group Top Achiever 61st/2500 - Q1 2021
ERA Preeminent Group Top Achiever 39th/2500 - May 2021
ERA Top Achiever 98th/8200 - May 2021
ERA Preeminent Group Top Achiever 39th/2500 - May 2021
ERA Top Achiever 45th/8300 - Q3 2021

Transaction Statistics (past 2 years)

Recent new launch projects

Customer Reviews

Tang Sung Him (Tenant)

20-Aug-22

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Florence is an amazing agent and has been very helpful to support my tenancy. She has demonstrated great professionalism, and is always prompt and thorough in her act. I will definitely engage Florence again in the future.

Seema (Buyer)

09-May-22

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Margaret Yap Lee Feng (Buyer)

20-Apr-22

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Agent is very helpful and dedicated in finding the buyer the right property according to their needs and wants. Also takes the time to listen to the buyer and bring the buyer round to look at property. Agent also gives value added service such as accompany to lawyer office etc.

Yeo Chin Kwang (Landlord)

11-Apr-22

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Florence Lai is very professional in carrying out her duties as an agent. She is patient and provide sound advice. She is able to find tenant promptly. During handling over to incoming tenant, she will inspect the apartment and help to tidy up, when necessary..doing more than what is expected of her. I feel comfortable working with her.

Kong Mei Yien (Buyer)

11-Apr-22

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Doreen Yeo (Buyer)

11-Aug-21

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Floernce was extremely patience and accommodating to our request. She is always keeping us updated about the progress of our home buying process. She is super friendly and a pleasure to have her with us to purchase for our home.

Irene Ng Soo Khim (Landlord)

06-Mar-21

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

1~She is able to understand my needs and requirements. 2~She did made an extra mile to provide her services when requested. 3~She is willingly to reliable & honest.

Eric Yeo (Landlord)

24-Jan-21

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Florence surprised me with her abilities to close deals fast. My condo apartment 2 rooms rental and 1 shop rental were closed extremely fast within 2-3 weeks upon engaging her services. During handling over room to tenant, she even help to offer hanging up the curtain. Her good nature and sincerity help to put at ease any tenant concern and thus trust can be established which is important in real estate industry. I wish Florence all the best in keeping up with her good work !

Bryan Tan (Landlord)

04-Jan-21

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
LEE (Buyer)

05-Dec-20

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills
Jason Yeo (Buyer)

31-Oct-20

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Florence is a very friendly and patient person to work with. She is very professional and will do her best to see to client's expectation and needs. I would definitely recommend Florence as your property consultant.

Jon Lee (Buyer)

24-Oct-20

1. Communication
2. Client Dedication
3. Value-added Services
4. Process Expertise
5. Market Knowledge
6. Reliability
7. Marketing Skills
8. Negotiation Skills

Florence provides excellent service and advice from start to finish of my unit’s sale. She brought quite a number of prospective buyers to view the unit and was able to market the unit well. I’d highly recommend her to others who are thinking of buying, selling or renting their units.

Yong Xiang Zhen (Tenant)

14-Aug-20

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions

We are lucky to meet Florence and engaged her service to help us to find a comfortable place to stay. She is very responsive and efficient in your work. She followed up thoroughly till handover. Truly amazed with her great service and cheerful personalities. Florence中介不厌其烦的为我们解答租房的问题和尽力寻找我们满意的房屋的样子让人感觉她对工作的passion和专业的工作能力 让我们感到很满意。

kenny chung (Seller)

02-Jan-20

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions

Florence has shown her professionalism in assisting us in our asset progression journey. She gave us a piece of mind knowing that she would take charge of the whole hdb selling process. Our flat was sold above valuation with her excellent negotiation skills. She has also shown great patience in helping us to source for our next dream home! Truly a trustworthy, diligent, committed and friendly property advisor that I will recommend to others.

Doris Goh (Landlord)

11-Apr-19

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Jeffrey Leu (Buyer)

08-Mar-19

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions
Jimmy Lee Cheng Tiong (Buyer)

15-Oct-18

1. Overall satisfaction
2. Industry knowledge
3. Effort in sourcing and selling
4. Follow-up service
5. Beyond call-duty actions

Florence Lai is good & passionate in her property consultant profession. She make sure that her customers like the result of the house. I appreciate Florence for your hard work as a property consultant. Rgds, Jimmy Lee, Event Service Planner

Samy Kannu Anbarasan (Seller)

17-Dec-17

Awards Received (10)

Top 300 Achievers

2021

ERA Asia Pacific Elite Award

2021

Service Elite Award

2021

Top 50 Achievers

Q3 2021

Top 300 Achievers

Q1 2021

Top 100 Achievers

May 2021

Top 50 Achievers

Jan 2021

Top 50 Achievers

Nov 2020

Top 50 Achievers

Sep 2019

ERA Million Dollar Club

Mar 2019

Review FLORENCE LAI »

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Language Spoken

  • English

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